THE PLAYBOOK FOR PROGRESSIVE MANAGERS
Coach: David H. Hinds, Ph.D.
In a world upended by Covid-19, achieve truly outstanding results in a less stressful and more fulfilling way.
Create a great place to work that retains your best workers and successfully competes for new talent.
“Lean is the best management system in the world.“
– Keith Koenig, Co-Founder and Chairman, City Furniture
“Lean is one of the biggest management ideas of the past 50 years.”
– McKinsey & Company
INTRODUCTION (7 mins)
PART 1: BUILD CULTURE OF TRUST (2 mins)
Chapter 1: Mutual Trust (10 mins)
–Lean Culture
–Benefits of Trust
–How to Use Trust Assessment Tool
—PDF: Trust Assessment Tool
Chapter 2: Partnering (18 mins)
–Learning to Partner
–From Commanding to Coaching
–Don’t Micromanage, Ask Questions
–Don’t Rush It
–Stress and Satisfaction
Chapter 3: Gemba Walks (11 mins)
–Building Relationships
–Go See, Ask Why, Show Respect
–Problems are Gems
–Great Place to Work
PART 2: MAKE WORK TRANSPARENT (2 mins)
Chapter 4: Workspace Organizing (14 mins)
–5S Organizing Events
–Physical and Virtual Workspaces
–5S Reduces Waste
–Five Steps
—PDF: 5S Event Guidelines
Chapter 5: Visual Controls (23 mins)
–Visualize Work
–Paul’s Kitchen
–Finders
–How-To’s
–Action Cues
–Real-Time Displays
–Performance Trackers
PART 3: STANDARDIZE WORK (2 mins)
Chapter 6: Standard Work (14 mins)
–Current Best Way
–What is a Process?
–Breaking Down a Process
—PDF: Process Breakdown Worksheet
Chapter 7: Stand-up Meetings (9 mins)
–Heartbeat of the Team
–Fastcap Morning Meeting
PART 4: CONTINUOUSLY IMPROVE WORK (2 mins)
Chapter 8: Waste Assessment (25 mins)
–Concept of Waste
–Four Types of Waste
–Concept of Flow
–Customer Needs
–Power of Observation
–Assessing Waste
—PDF: Waste Assessment Worksheet
—PDF: Waste Signals Chart
Chapter 9: Flow Improvements (20 mins)
–Small Experiments
–Improve Steps
–Move or Delete Steps
–Layout Changes
–Eliminate Bottlenecks
–Reduce Batch Sizes