Video Book

THE PLAYBOOK FOR PROGRESSIVE MANAGERS
Coach: David H. Hinds, Ph.D.

In a world upended by Covid-19, achieve truly outstanding results in a less stressful and more fulfilling way.

Create a great place to work that retains your best workers and successfully competes for new talent.

Lean is the best management system in the world.
– Keith Koenig, Co-Founder and Chairman, City Furniture

“Lean is one of the biggest management ideas of the past 50 years.”
– McKinsey & Company

INTRODUCTION (7 mins)

PART 1: BUILD CULTURE OF TRUST (2 mins)

Chapter 1: Mutual Trust (10 mins)
Lean Culture
Benefits of Trust
How to Use Trust Assessment Tool
PDF: Trust Assessment Tool

Chapter 2: Partnering (18 mins)
Learning to Partner
From Commanding to Coaching
Don’t Micromanage, Ask Questions
Don’t Rush It
Stress and Satisfaction

Chapter 3: Gemba Walks (11 mins)
Building Relationships
Go See, Ask Why, Show Respect
Problems are Gems
Great Place to Work

PART 2: MAKE WORK TRANSPARENT (2 mins)

Chapter 4: Workspace Organizing (14 mins)
5S Organizing Events
Physical and Virtual Workspaces
5S Reduces Waste
Five Steps
PDF: 5S Event Guidelines

Chapter 5: Visual Controls (23 mins)
Visualize Work
Paul’s Kitchen
Finders
How-To’s
Action Cues
Real-Time Displays
Performance Trackers

PART 3: STANDARDIZE WORK (2 mins)

Chapter 6: Standard Work (14 mins)
Current Best Way
What is a Process?
Breaking Down a Process
PDF: Process Breakdown Worksheet

Chapter 7: Stand-up Meetings (9 mins)
Heartbeat of the Team
Fastcap Morning Meeting

PART 4: CONTINUOUSLY IMPROVE WORK (2 mins)

Chapter 8: Waste Assessment (25 mins)
Concept of Waste
Four Types of Waste
Concept of Flow
Customer Needs
Power of Observation
Assessing Waste
PDF: Waste Assessment Worksheet
PDF: Waste Signals Chart

Chapter 9: Flow Improvements (20 mins)
Small Experiments
Improve Steps
Move or Delete Steps
Layout Changes
Eliminate Bottlenecks
Reduce Batch Sizes